Manoverboard's WordPress Maintenance

Your custom-built WordPress site represents a huge investment in time, energy and funding and it is well worth protecting.

WordPress powers your site and requires regular software updates to keep everything running smoothly and securely. Regularly released updates must be applied both to WordPress core (the main operating system of the software) and to plug-ins and other software in order to keep the site functioning happily and healthily. Your website also needs to be backed up regularly in case it is ever hacked or, for whatever reason, your website’s hosting fails.

Manoverboard offers the following set of maintenance plans to assist our clients in keeping their website up-to-date, tidy, and secure. Our goal is to give you and your team peace of mind about your investment and your digital presence.

Which plan is best for me?

Basic Maintenance Plan

Our basic plan is great for small, brochure-like sites that do not receive a lot of traffic and do not boast advanced functionality like donation forms. With this plan, we pro-actively keep your site updated, safe and secure — and backed up, just in case.

Standard Maintenance Plan

Our second plan is the most popular and is built for larger sites that have frequent content updates or more complex features like donation forms or e-commerce. This plan has the added benefit of an hour of modifications or troubleshooting per month, so it covers a lot of the little things along the way.

Advanced Maintenance Plan

Our third plan is best suited to those who have little or no experience in managing their website or their digital infrastructure and require extra support. This plan is also perfect for those who have a larger website and would like us to take care of everything that we possibly can.

What if I don’t sign up for a plan?

No problem! You can always decide to sign up at a later date. You may want to check out a few of our resources below. And once you do sign up, we only require a six-month commitment.

$150/mo Basic
  • Automated Backups & Quick Restore
    All backups are stored off-site and performed daily. Quick Restore offers easy site restoration from a previous backup in a matter of minutes.
  • Updates & Integrity Checks
    Manual, monthly updating of all plug-ins and WordPress core functionality. We'll fix anything that happens along the way.
  • 1 Hour of Support
    See The Details section for more information
$250/mo Standard
  • Automated Backups & Quick Restore
    All backups are stored off-site and performed daily. Quick Restore offers easy site restoration from a previous backup in a matter of minutes.
  • Updates & Integrity Checks
    Manual, monthly updating of all plug-ins and WordPress core functionality. We'll fix anything that happens along the way.
  • 1 Hour of Support
    See The Details section for more information
  • 1 Hour of Modifications
    See The Details section for more information
  • Security Monitoring & Assistance new
    An enterprise-level security plug-in will be added to the website and we'll monitor it monthly. We'll let you know of any suspicious activity and fix any issues that arise.
  • Yearly Performance Audit new
    Each calendar year, we will send you a performance audit to indicate potential issues and upgrade your site. See below for more information.
$350/mo Advanced
  • Automated Backups & Quick Restore
    All backups are stored off-site and performed daily. Quick Restore offers easy site restoration from a previous backup in a matter of minutes.
  • Updates & Integrity Checks
    Manual, monthly updating of all plug-ins and WordPress core functionality. We'll fix anything that happens along the way.
  • 1 Hour of Support
    See The Details section for more information
  • 2 Hours of Modifications
    See The Details section for more information
  • Security Monitoring & Assistance new
    An enterprise-level security plug-in will be added to the website and we'll monitor it monthly. We'll let you know of any suspicious activity and fix any issues that arise.
  • Yearly Performance Audit new
    Each calendar year, we will send you a performance audit to indicate potential issues and upgrade your site. See below for more information.
  • Hosting
    We've got you covered with our favourite (and green) host. Your site will be in good hands on our private servers.
  • Manoverboard Controlled IT Support
    We'll take care of any technical aspects of the site that we set up and have control over.
  • Peace of Mind Guarantee new
    If your site is broken, attacked, defaced or hacked for any reason, we'll fix it.

The Details

Maintenance is important.

WordPress requires monitoring, security updates, and ongoing maintenance to ensure the integrity of a website’s content and databases. When regularly maintained, developers have a better chance of diagnosing any issues that might arise, and can more rapidly correct them.

Unfortunately, over the past few years, we have seen many unmaintained WordPress sites fail, causing huge headaches and necessitating large costs to assess, recover, and fix. When done right, maintenance simply goes unnoticed — and that’s the way it should be!

All of our plans are rock solid.

Each plan includes the following:

  • A “we break it, we fix it” policy
  • One training session every six months
  • Hosting of web fonts (up to 10,000 page views/month)

But they don’t cover the world.

Our plans do not include:

  • IT support for email management, technology infrastructure, or non-Manoverboard hosting
  • Support for third-party services (e.g. MailChimp, Salsa, Salesforce, etc.)
  • Content creation (e.g. copywriting, illustration, video production)
  • Digital strategy, UX consulting or search engine optimization

Site performance is key.

Every calendar year, clients on plan two and three will receive a report outlining suggested upgrades in four categories: problems with SEO, coding best practices, and performance and accessibility recommendations. All suggested upgrades will, at your request, be performed at no additional cost.

Typical findings for sites that are about a year old include addressing accessibility issues or opportunities to optimize the code base. This is due to how quickly the internet evolves and changes over time. For sites more than a few years old, we have seen performance fixes reducing load times by more than eight seconds!

What is “1 Hour of Support”?

All of our plans include 1 hour of support which includes:

  • General content updates (e.g. copy changes, image editing) within the WordPress interface
  • Overall advice with all things WordPress
  • Assistance with the WordPress interface and existing features/functions

Note: This one hour of support does not include any items listed under modifications below or any additional deliverables. In other words, this tier of support only covers content and WordPress guidance and not code, development or troubleshooting. (If technical support is needed while you are on the Basic plan, we can create an estimate for you on a case-by-case basis.)

What is “1 Hour of Modifications”?

Our second and third plans offer allotted hours of modifications. These include:

  • Changes to the WordPress custom theme files (code)
  • Modification of existing features
  • Troubleshooting and diagnostics

Want to DIY?

It is possible to maintain your own website and run into zero problems along the way… but that, unfortunately, rarely happens. WordPress and plug-in updates can cause errors and conflicts that will break the way your site displays or functions, which can be disastrous.

Getting around to doing your own website maintenance is no small task, either. Most of the time it never gets to the top of the to-do list before a site has gotten out of hand and become a huge headache.

If the DIY approach is something you would like to pursue, we have a few resources for you below.

Who needs WordPress maintenance?

The new WordPress Gutenberg editor

Websites in emergency Situations

Why maintain a website?

A little information on the Sustainable Web

As a member organization of 1% for the Planet, Manoverboard gives the equivalent of one percent of all revenues to select nonprofit partners that are benefiting the environment.

Manoverboard is a Certified B Corporation, which means that we meet ongoing, rigorous standards of social and environmental performance, accountability, and transparency.